Explore the stories behind the greatest guest experiences.

This digital magazine celebrates the daily hard work of our partners. Check out these inspiring videos and articles to find out more.

The importance of great guest experiences

Explore the stories behind the greatest experiences. View video

4 ways successful partners communicate with guests

Partners share their tips for connecting with guests before, during and after their stay.

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How your photos influence your reviews

Professional insights on how to improve your property’s pictures

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Great guest experiences happen in Cape Town

How genuine smiles make all the difference to guests at this South African property.

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Great guest experiences happen in Athens

How this Greek property’s team thrives on keeping guests happy.

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Great guest experiences happen in Shanghai

How this Shanghai property’s unique décor helps guests feel at home.

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How guests decide where to stay

What do guests look for? Here’s what we know.

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The power of the digital Guest Review Award

Let everyone know you received a Guest Review Award.

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Great guest experiences happen in Frankfurt

How this German property connects with guests by responding to reviews.

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Great guest experiences happen in Rio de Janeiro

This Brazilian property’s secret? The personal touch – and a little bit of love.

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Great guest experiences happen in Reykjavik

It’s the unexpected details that make this Icelandic property unique.

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Great guest experiences happen in Amsterdam

How the team at this Amsterdam property aim to be the best in everything they do.

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Great guest experiences happen in Paris

This Paris property is just a few steps from the Eiffel Tower, but its staff show visitors a whole new side of the city.

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What a Guest Review Award means to properties

We asked properties that received an award last year.

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How reviews improve the guest experience

Booking.com’s Adrienne Enggist explains how reviews improve the guest experience.

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