Great guest experiences happen in Cape Town

Genuine smiles make all the difference to guests at this South African property.

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Great guest experiences happen in Athens

This Greek property’s team truly thrives on keeping guests happy.

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Great guest experiences happen in Shanghai

This Shanghai property’s unique decor helps guests feel right at home.

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Great guest experiences happen in Frankfurt

Find out how this German property connects with guests by responding to reviews.

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Great guest experiences happen in Rio de Janeiro

This Brazilian property’s secret? A personal touch – and a little bit of love.

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Great guest experiences happen in Reykjavik

It’s the unexpected details that make this Icelandic property unique.

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Great guest experiences happen in Amsterdam

Find out how the team at this Amsterdam property strive to be the best at everything they do.

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Great guest experiences happen in Paris

This Paris property is just a few steps from the Eiffel Tower, but its staff show visitors a whole new side of the city.

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Great guest experiences happen in Miami

Greeting guests with sunny smiles is second nature for staff at this Miami property.

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Great guest experiences happen in Tokyo

This Tokyo property’s international touch helps guests fit right into the Japanese lifestyle.

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Great guest experiences happen when you work together

See how Booking.com helps partners improve their guest experience.

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The importance of great guest experiences

Introducing the 2016 Guest Review Awards

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